Vital Culture Books

Shipping and returns

Last updated: October 5, 2026

Shipping

  • Where we ship: addresses in the United States only.
  • Cost: $4.99 on orders under $50; free on orders of $50 or more.
  • When it ships: most orders leave our warehouse partner within 2–4 business days, then arrive in 3–7 business days.
  • Tracking: we email a tracking link as soon as your order ships.
  • Orders with several books may arrive in more than one package. You only pay shipping once.
  • Sales tax is calculated at checkout based on your shipping address.

Returns

  • 21 days: you can return any book within 21 days of the date your order ships if it's unread and in the condition it arrived.
  • Holiday gifts: Orders shipped between November 1 and December 31 can be returned until January 15.
  • How: email [email protected] with your order number. We'll confirm the return, then you mail the book to: Vital Culture Books, 11900 N La Cañada Dr, Suite 68826, Tucson, AZ 85737.
  • Return shipping: you pay to send it back, unless we made a mistake.
  • Refunds go to your original payment method within 5 business days after the book reaches us and we've checked its condition. Original shipping isn't refunded unless the return is our fault.
  • Inspection: every return is inspected when it reaches us, and we decide whether it meets these conditions. If a book shows light wear, we may offer a partial refund instead of a full one. If it doesn't qualify, we'll email you and mail it back at your cost, or donate it if you'd rather.
  • Not returnable: Book Club boxes and gift memberships. Their terms are on the Book Club terms page.

Damaged, wrong, or lost orders

  • Damaged or wrong book: email us within 14 days of delivery with a photo. We'll send a replacement or refund you, at no cost, and you don't need to send the book back.
  • Lost package: if tracking hasn't moved for 10 business days, or it shows delivered but you don't have it, email us and we'll replace or refund the order.

Our policies: Shipping and returns · Book Club terms · Privacy · Terms of service